FAQs

All of the details

What Do I Pay?

The following fees and monthly charges apply. Charges are subject to change without notice. Additional fees may apply.

Application & Reservation Fees

The following fees are due in full at the time of application and are required in order to reserve a space at The Highlander. We will accept payment by check, money order, cashiers check or major credit/debit card for all reservation fees.

  • Application Fee: Steve Brown Apartments does not charge application fees.
  • Deposit: A $300 deposit is due in full at the time of application and is required in order to reserve your space until the application process is complete. This deposit will be applied towards the balance of your $300 security deposit at your lease signing.

If the application is rejected by management, the deposit will be refunded in full. If the application is approved and the applicant fails to take occupancy, management will retain the deposit.

Move In Fees

The following fees are due prior to move in. We will accept payment by check, money order, cashiers check or major credit/debit card for all move-in fees.

  • First Installment: Your first installment payment is due in full on or before your move in date.
  • Security Deposit: A security deposit, which is equal to $300, is due at lease signing. (As noted above, this payment comes from the deposit you previously paid.)
Monthly Recurring Charges

We will accept checks, money orders, cashiers checks, ACH payments, or online payments with major credit card for all monthly recurring charges.

  • Installments: The monthly rent installment you pay is variable, per your lease agreement.
  • Utilities: Heat, electric, water/sewer, laundry, and Internet are included for a flat rate $50/mo., per person fee. To access the free Internet you’ll need to bring an ethernet cable and/or your wireless router. Cable TV and phone are available, but not included.

Rent and fees are due on the first of each month.

One Time Fees

Additional one time fees may occur during the length of your lease, including: sublet fees, late rent payment fees, lost key/lock change.

Please note that additional third-party fees apply for all credit/debit card payments.

Are You a New Renter?

Download Our Free First Time Renters Guide!

This comprehensive First-Time Renter’s Guide will help you prepare and make smart choices as you move into your first apartment. This guide will ensure your first rental is a smart rental.  Download your copy today!

Pet Policy

For the consideration of all neighbors, cats and dogs are not allowed in The Highlander Apartments. Qualified service animals are always welcome without a fee.

Pet Types Allowed: Fish (Cats, dogs, birds, and small or exotic pets are not allowed.)

Renters Insurance

Steve Brown Apartments requires that each resident maintain a renters insurance policy, with a minimum limit of liability for bodily injury and property damage of $100,000, throughout the term of their lease. We also require that you name SBA Management Services as an “Additional Interested Party” on the policy.

How much does renters insurance cost?

Most policies cost less than $15 per month. This small monthly bill can protect you from accidents that could end up costing you tens of thousands of dollars in damages.

Why should I carry renters insurance?

To protect you from a variety of accidents and losses, especially the very expensive ones we see almost every year. For example, in early 2013 a resident accidentally released the fire sprinkler valve in their unit and caused $40,000 in damage to their belongings, their apartment, their neighbor’s apartment, and the common areas in their building. Fortunately, this resident had renters insurance and the damages were covered by their policy instead of out of their pocket.

What does a renters insurance policy generally cover?
  • Theft, such as stolen notebook computers or a missing package from UPS, FedEx, etc.
  • Damage from smoke, lightning, windstorms, or hail
  • Vandalism or theft of your bike or damage to your property by a vehicle
  • Water damage caused to the property and your personal items from overflowing toilets and tubs
  • Liability for bodily injury to other persons
How do I get a renters insurance policy?

Simply add the policy with the company that holds your vehicle insurance, or call the insurance agent (or agency) of your choice. If you don’t have a preferred insurance provider, you’re encouraged to consider Resident Insure. All of our properties are pre-approved forResident Insure coverage so you can sign up in less than five minutes.

Can I wait until I’ve moved in to start my coverage?

Per our lease agreement, all residents without insurance on their move in day will be added to our master policy and the charge for renters insurance coverage will be added to your account. Once we have proof of independent coverage we’ll remove you from the master policy.

Utilities

Heat, electric, water/sewer, laundry, and Internet are included for a flat rate $50/mo., per person. To access the free internet you’ll need to bring an ethernet cable and/or your wireless router.

These are the current service providers available at The Highlander:

Move-in Information

At Steve Brown Apartments, we hope your move-in experience will be a positive one. In order to help you with your move-in arrangements, we encourage you to use this checklist.

Before the Move
  • If you’re moving in during mid-August, please click here to schedule a move in time. If you are moving in during a different time-frame, please ensure that you have scheduled a time for your lease signing and your move in day with your Resident Relations Coordinator.
  • Enroll in a Renter’s Insurance Policy and send us a copy of the insurance certificate. If an insurance certificate has not been provided you will be enrolled in our master policy on move in day per our lease agreement.
  • Be sure the total of earnest money and security deposit due for your apartment is paid on or before you arrive. Keys will not be issued unless the security deposit and first month’s rent for the entire apartment are paid in full.
  • During the course of the year we are happy to accept your packages if you have them shipped to our offices. We are unable offer this service during the August move-in rush and we cannot accept packages for you before you move-in.
  • If you are still in need of parking, there is a good chance we still have parking available either at your building or at a location near by. Call our offices at 605-255-7100 to secure a spot.
Day of the Move

Move in Day: Listed on your lease
Where You’ll Check In: The SBA Main office at 120 W. Gorham St.

  • Your move in appointment will generally take less than half an hour. Once all balances are paid and we have proof of renters insurance, we’ll provide you with your new keys and all of the other necessities you’ll need.
  • The parking garage will be open for you to park in during your appointment or while working with our staff. Please do not leave your vehicle in the garage for extended periods of time as a courtesy to all residents.
  • We will be inspecting your apartment before you arrive, but there may be a few outstanding construction items. We will notify you of any finishing touches that are outstanding when you come to pick up your keys.
  • Please fill out your move-in inspection sheet right away. This form is to protect your security deposit. Write down any problems at the beginning, and return the form within 10 days. Hopefully everything will be perfect since the building is brand new, but sometimes scratches and scuffs can get missed.
  • Please make sure key card and your doors and windows at ground level or off of a fire escape have working locks. Please note that per building code, windows that could potentially be opened from street level have a restrictor bar on them and will only open up to 45 degrees. If there are problems with your doors or windows please let us know immediately.

About Your Apartment

Here is some additional information to help you once you’re settled in:

Policies and Guidelines
  • You are responsible for providing light bulbs for all fixtures and batteries for your smoke detector.
  • It is recommended that you have a plunger for your toilet and hair traps for shower drains. You are responsible for maintaining free running drains. Please do not flush sanitary napkins.
  • Please don’t overload your electrical outlets. This practice causes fuses and circuit breakers to blow, and in some cases can cause fire.
  • You must keep the hallways in the buildings common areas clear to keep other residents safe. At most locations, you are also responsible for keeping the area immediately outside of your apartment clean.
  • Be a good neighbor. If you see something suspicious please report it to the authorities or to us. Also make sure you don’t prop open security locked building entrances.
  • If you leave your apartment unattended for more than a day or two please take these precautions: In the summer, turn off the A/C. In the winter, set your heat to at least 60 degrees so the pipes won’t freeze. Always lock all doors and windows and remove any trash.
Trash Pickup
  • Trash should be taken to the provided dumpsters on a regular basis. Please do not leave trash in the hallway or grounds. You will be fined if you are doing so.
  • Recycling is mandatory in Madison. This is done by a private company. They use single stream (mixed) recycling so you do not need to sort recyclables. Please visit the city’s website for complete details.
Maintenance and Emergency Procedures
  • Non-Emergency Maintenance: Non-emergency maintenance requests can be completed online using the Online Resident Portal (Rent Cafe), or you can reach us by phone during normal business hours.
  • Emergency Maintenance: If the emergency happens during our normal business hours, please call our offices immediately. If emergency maintenance is needed when our offices are closed, call 608-283-3133.
  • Critical Emergencies: If you experience a critical emergency such as a fire or gas leak, call the appropriate authority first: Police and fire, call 911. Gas or electricity emergency, call MGE at 608-252-7111. After the authorities have been notified please also call our offices or emergency maintenance line, 608-383-3133.

Ready to reserve your spot?

Apply now!

Our apologies, we’re in the midst of migrating this property to a new platform and cannot accept online applications at this time. If you would like to apply for any of the apartments listed here, please click to download our paper application. Our new online application form will be live on appx. November 15th.

Apply Now

The Highlander is locally owned and managed by Steve Brown Apartments